Refund policy

Refund & Cancellation Policy

At ARCH and BLOOM, we understand that plans can change. Please review our policy regarding refunds and cancellations:

* Cancellation Notice: A 90-day written cancellation notice prior to your event date is required.

* Refunds for Cancellations (Less than 90 Days): For cancellations made with less than 90 days' notice, payments made for your rental are non-refundable.

* Emergencies (Within 90 Days): In the unforeseen event of major emergencies (e.g., war, fire, tragedy, pandemic, natural disaster) occurring within 90 days of your event, we will allow your payment to be moved to another available date free of charge. Refunds are not offered in these circumstances, and all such cancellations and date changes are solely at the discretion of ARCH and BLOOM.

* Deductions from Any Partial Refunds: In any instance where a partial refund may be considered or issued (e.g., specific cases approved by ARCH and BLOOM, or if allowed outside the 90-day window), the following deductions will be made:

   * Payment processing fees

   * Time spent on communication, proposal preparation, and event planning

   * Shipping fees and payments for ordered samples or materials

   * Any customization costs (customization orders are unique and non-returnable to suppliers once placed)

   * Holiday date fees (if applicable)

   * Fees charged by our banking institution for processing refunds.

* ARCH and BLOOM Cancellation: In the rare event that ARCH and BLOOM must cancel your contract due to unforeseen circumstances on our part, a full refund will be issued, with the exception of any customization costs already incurred on your behalf.

 

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