Terms and Conditions for renting items from ARCH and BLOOM. Please read carefully. By renting from us, you are agreeing to the following:
Disclaimer: Please note that our rentals are made of faux florals. We use only high-quality, realistic silk and real touch artificial flowers enhanced with 3D printed details and delicate hand painting. Each bloom is an authentic replica of nature’s finest, offering lifelike beauty and exceptional quality. This allows us to bring you breathtaking designs that will leave a lasting impression on you and your guests. We are so excited to offer you this luxury alternative!
Payment: We require payment in full in order to confirm your booking and secure our services for your event, however we offer payment plans through SHOP PAY at checkout. We do not accept payments outside of our website. This policy ensures that we can provide the highest level of service and preparation for your event. We appreciate your understanding and cooperation in adhering to our payment policy. If you have any questions or concerns, please do not hesitate to contact us.
Location and Setup: The listed rental price is for one setup/location only. If you require a rental item(s) to be moved from the ceremony to the reception or any other area at the same location, additional fees will be applied to each item rented. This will require a team member(s) to either return or stay on location and move the items after the ceremony. For a quote and availability, please respond to the "DETAILS" email immediately so we may best accommodate your request. Until confirmation, there is no guarantee your florals can be moved. For insurance reasons, ONLY our team can move our items unless they are able to be moved by an ARCH and BLOOM APPROVED and insured wedding coordinator. This is a strict requirement for our insurance. No one may touch or move our products without official approval. To avoid any issues, we kindly ask that you ensure our rentals will fit in the desired space(s) before confirming your order with us. Our arches, arbors, pillars and backdrops are very large and do not fit through many doors. Some items may need to be disassembled and reassembled if it needs to be moved. We are not responsible for orders made without prior consideration to the venue and the alternatives in case of inclement weather. Setup will be completed approximately one hour prior to event start time, barring unforeseen delays.
Delivery and Pickup: All orders include FREE delivery, setup, and pickup within 15 miles of our address in Montgomery, Texas. The delivery cost for orders outside of 15 miles is $1.50/mile with a maximum distance of 75 driving miles, one way. We DO NOT ship our florals. Before booking, if you are unsure if we deliver to your event/ venue location we encourage you to calculate the driving miles from our address at: 18445 Hwy. 105 STE 102, Montgomery, TX 77356 to your venue location using Google Maps set to driving distance. Using real time data, we will always calculate our route for time efficiency, however, we do not charge extra for the miles accrued for best timed routes. Delivery fees are calculated to and from the venue each time we are required to travel to your location therefore, the additional miles incur a separate fee. For deliveries between 50-75 miles you must meet our total rental minimum of $1800, before taxes and other fees. There is no rental minimum requirement for deliveries between 0-49 miles. Delivery beyond 15 miles and Late Night Pickup Fees (if applicable) shall be paid 30 days prior to event. An invoice will be sent 45 days out to ensure ample time for payment. Failure to pay within 30 days will result in cancellation. No changes are allowed beyond payment.
Our standard pickup time is 9 PM. Pickups past 9 PM will incur an additional fee. A "DETAILS" email will be sent for late pickup requests.
Late Night Pickup Fee: Any pickups past 9 PM will be subject to a late-night pickup fee.
9-10 PM charge of $100
10-11 PM charge of $200
11-12 AM charge of $300
Customizations: ARCH and BLOOM allows for customizations to existing products. Customizations must be communicated after checkout and paid for 60 days prior to the event. A "DETAILS" email will be sent separately for those requests- 60 days are required to order the additional colors and add the flowers to existing designs. An invoice will be sent 75 days prior to event to ensure ample time for payment. No changes are allowed beyond payment. Customer acknowledges that under no circumstances will flowers be removed for a desired outcome to existing items. Ordered flowers may be added at the discretion of ARCH and BLOOM to accommodate client’s aesthetic but not added to compromise the integrity of the original piece and mechanics. Additional flowers/enhancements to our pieces can only be done through ARCH and BLOOM and remain the property of ARCH and BLOOM. No other flowers/enhancements may be added to our products, including any additions of any kind by other vendors or person. This is to ensure dyed colored flowers do not damage our luxury items or alter positions of our intentionally placed blooms. Fluctuating flower prices may result in increases, which will be passed onto the customer. Every effort will be made to notify the customer and offer alternatives as soon as ARCH and BLOOM is made aware of any increases, as long as it is before 60 days prior to event. Once confirmed, customizations will be fulfilled as requested, subject to supplier availability. In rare cases of unforeseen limitations, alternatives will be discussed with the client.
Balance Due for Additional Services: Any balances for delivery costs outside our free delivery zone must be paid no later than 30 days prior to the event date, including fees for Additional Setup location and Late Night Pickup, if requested and approved. After checkout, a "DETAILS" email will be sent separately to request Additional Services. Failure to pay the balance in full within 30 days will result in cancellation and the contract will be null and void. Subsequently, your date/time will be offered on our website to awaiting brides/guests. If your date remains available and you wish to rebook, a 10% fee will be added to the balance due on original contract and payment in full is required immediately. Additional costs that arise from late payment will be passed on to you. Please note, customizations may not be available.
Product Handling: No rentals can be left outside in inclement weather: including, but not limited to, the pedestals, pillars, arches, or aisle flowers of any kind. Our items CANNOT be in the rain due to damage. If there is adverse weather predicted, and our rentals are outside, we will come get them early and relocate everything to your “rain plan” as specified in your indoor alternate venue setup. This is the reason we require your Coordinator and/or Venue’s point of contact and phone number, so we can best accommodate your aesthetic with minimal disruption. As a reminder, no one is allowed to transport, take-down, or move our products without prior written approval.
Any damage incurred to our products, beyond natural wear, will be charged to your card in the amount of 3 times the rental price of the item- including, but not limited to, missing flowers/foliage or damage to arch frames, cages, pedestals, urns, sandbags and/or mechanics. To protect you and ourselves, we take photos after the initial setup and during tear down. This ensures perfection is achieved and documented for quality assurance. We reserve the right to use any pictures for future marketing or social media content. Credit card information will be securely stored and deleted after the items are assessed and cleared for future rentals.
Any décor for the wedding/event not provided by ARCH and BLOOM is not guaranteed-even in cases where ARCH and BLOOM items are integrated. In such cases, any alterations deemed necessary will be made to preserve consistency and ARCH and BLOOM will be blameless.
Venue and Location Limitations: ARCH and BLOOM is limited by the rules and guidelines of the location and site management. Negotiation with the officials for moderation of guidelines is the responsibility of The Customer. ARCH and BLOOM will offer technical recommendations only. Reimbursements will not be made for unused items due to venue limitations not communicated to ARCH and BLOOM.
Adverse Weather Clause: ARCH and BLOOM reserves the right to prioritize the safety of its staff, clients, and the integrity of its products. In the event that adverse weather conditions, including wind gusts over 12mph, are forecasted or present at the scheduled setup time or anytime during the duration of the event, ARCH and BLOOM retains the right to delay or cancel the setup of its products if a suitable location cannot be agreed upon. Clients are required to provide an indoor alternate venue setup plan at the time of booking to accommodate weather-related changes and avoid cancellations. A "DETAILS" email will be sent after checkout to further clarify all the specifics of your event.
Notification and Rescheduling: In the event that ARCH and BLOOM determines that adverse weather conditions may impact the setup, ARCH and BLOOM will make every effort to notify The Customer/Coordinator/Venue as soon as possible via the contact information provided. ARCH and BLOOM and The Customer/Coordinator/Venue will then discuss the best course of action, which may include rescheduling the setup for a mutually agreeable date and time, subject to product availability and the terms outlined in the original contract. Rescheduling shall only be allowed on date/time not already blocked out by other events.
Cancellations: We require a 90 day cancellation notice, otherwise your payment cannot be partially refunded. In the event of a war, fire, tragedy, pandemic, natural disaster, or other emergencies within 90 days of your wedding/event, we will move your payment free of charge to another available date. Cancellations are solely considered by ARCH and BLOOM.
Payments will not be refunded in full. Deductions will be made for payment processing fees, time spent in communication, proposal preparation, event planning, shipping fees/payments from ordering samples/materials, or any customization costs, holiday date fees, and fees charged by our banking institution for refunds. Customization orders are specific to each event and once ordered, are not returnable to the supplier. If ARCH and BLOOM cancels this contract due to unforeseen circumstances, a full refund will be issued, excluding any customization costs incurred.
Any controversy or claim arising out of or relating to this contract, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules [including the Optional Rules for Emergency Measures of Protection]. The arbitration hearing shall take place in Houston, Texas before a single arbitrator. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
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