Rental Terms & Conditions
ARCH and BLOOM: Rental Terms & Conditions
By proceeding with a rental from ARCH and BLOOM, you agree to the following terms and conditions. We are committed to providing beautiful, high-quality faux florals and a seamless rental experience for your special event.
1. Our Faux Florals: A Luxury Alternative
Our rentals feature high-quality, realistic silk and "real touch" artificial flowers. These blooms are meticulously enhanced with 3D printed details and delicate hand-painting, offering lifelike beauty and exceptional quality. This allows us to provide breathtaking designs that will leave a lasting impression on you and your guests, offering a luxurious and sustainable alternative to fresh florals.
2. Booking & Payment
To confirm your booking and secure our services for your event, full payment for your chosen rental items is required at checkout. For your convenience, we offer flexible payment plans through SHOP PAY. We do not accept payments outside of our website. This policy ensures we can dedicate the necessary preparation and resources to your event.
Please note: Any additional fees for delivery beyond our free zone, confirmed logistical services, or confirmed customizations will be invoiced separately, as detailed in Section 6.
3. Your Event Details & Coordination
After completing your checkout, you will receive an order confirmation email that includes a link to our essential 'Details' form.
* Action Required: Please complete this online form promptly. It is crucial for gathering all necessary information about your event, including venue specifics, preferred drop-off/pickup times, and any additional service requests.
- Seamless Coordination: To alleviate your burden, our team will liaise directly with your venue to coordinate setup, delivery, and pickup logistics. The details you provide in your 'Details' form are vital for this process.
4. Delivery & Setup
All orders include complimentary delivery, setup, and pickup within 15 miles of our address in Montgomery, Texas.
Our Address: 18445 Hwy. 105 STE 102, Montgomery, TX 77356
Our delivery zone includes this area. Should you require confirmation of an address, we are here to help! Please reach out to us:
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A. Delivery Zones & Fees (Beyond 15 Miles):
* Mileage Calculation: We encourage you to calculate the one-way driving distance from our business address to your venue using Google Maps (set to driving directions) before booking if you are unsure about delivery fees.
* Pricing Structure:
* 0-15 miles: FREE Delivery, Setup, and Pickup (standard pickup before 9 PM).
* 15-49 miles: A charge of $1.50 per mile (one-way distance from our address to your venue) applies. This fee applies to each required trip (e.g., delivery and pickup will each incur this mileage fee). There is no rental minimum for this zone.
* 50-75 miles (Maximum Delivery Zone): A charge of $1.50 per mile (one-way distance from our address to your venue) applies. This fee applies to each required trip (e.g., delivery and pickup will each incur this mileage fee). A minimum rental total of $1800 (before taxes and other fees) is required for deliveries in this zone.
- Beyond 75 miles: We currently do not offer delivery beyond a 75-mile one-way driving distance from our location. We do not ship our florals.
B. Setup Details:
* One Location Setup: The listed rental price covers setup at one primary location only.
* Setup Timeline: Setup will be completed at least one hour prior to your event's scheduled start time, allowing ample time for final touches and guest arrival, barring unforeseen delays.
C. Venue Access & Item Fit:
* Client Responsibility: We kindly ask that you ensure your chosen venue can safely and appropriately accommodate our rentals in your desired space(s) prior to confirming your order.
* Large Items: Our arches, arbors, pillars, and backdrops are often very large and may not fit through standard doorways or tight spaces. We are not responsible for orders made without prior consideration of the venue's accessibility and available space.
- Safety & Insurance: For insurance reasons and to maintain the integrity of our products, only our trained team members or an ARCH and BLOOM approved and insured wedding coordinator are permitted to move or disassemble our rental items. No one else should touch or move our products without explicit written approval.
5. Pickup & Late Night Fees
* Standard Pickup: Our standard pickup time is 9:00 PM.
* Late Night Pickup Requests: For pickups requested after 9:00 PM, additional fees will apply. Please indicate your desired late pickup time on your emailed 'Details' form.
* Coordination Required: While we strive to accommodate all requests, late night pickup requests are evaluated based on our team's routing and availability across all booked weddings on your event date. We will confirm if we can accommodate your request after reviewing your 'Details' form. If confirmed, the applicable late-night pickup fee will be included in your additional services invoice, sent 45 days out, due 30 days prior to your event.
* Late Night Pickup Fees (If Confirmed):
* 9:00 PM - 10:00 PM: $100
* 10:00 PM - 11:00 PM: $200
* 11:00 PM - 12:00 AM: $300
6. Additional Services & Payments
Any additional services beyond your initial rental will be detailed via your 'Details' form. A separate, consolidated invoice for these services will be sent 45 days out, due 30 days prior to your event date. (Note: Customization payments have a different timeline, as detailed below).
A. Moving Items Between Locations (Request):
* If you request rental item(s) to be moved from the ceremony to the reception, or to any other area at the same location, additional fees will apply per item. This service requires our team member(s) to either return to or remain on location to move the items after the ceremony.
* Coordination Required: While we strive to accommodate all requests, this service is a request and will be evaluated based on our team's schedule and logistical capacity across all booked weddings on your event date. We will confirm if we can accommodate this request after reviewing your 'Details' form.
* Guarantee: Until payment for this confirmed service is received, we cannot guarantee your florals can be moved.
* Insurance: For insurance reasons, only our team can move our items unless officially approved by ARCH and BLOOM for an insured wedding coordinator. Items may need disassembly and reassembly.
B. Customizations:
* ARCH and BLOOM offers customizations to existing products. These must be communicated via your 'Details' form after checkout.
* Confirmation & Payment: Customization fees will be invoiced separately and will be sent 75 days out and are due 60 days prior to your event. This timeframe is essential for ordering materials and adding enhancements.
* Design Integrity: We may add ordered flowers/enhancements at the discretion of ARCH and BLOOM to accommodate your aesthetic, but we will not compromise the integrity, original design, or mechanics of our pieces.
* No Outside Alterations: For the protection of our luxury items and to maintain our design standards, no other flowers or enhancements may be added to our products by other vendors or persons.
* Price Changes: Fluctuations in flower prices may result in increases, which will be passed onto the customer. We will make every effort to notify you and offer alternatives as soon as we are aware of any increases, provided it is before 60 days prior to your event.
* Supplier Availability: Once confirmed and paid for, customizations will be fulfilled as requested, subject to supplier availability. In rare cases of unforeseen limitations, alternatives will be discussed with you.
C. Payment for Confirmed Additional Services & Consequences of Non-Payment:
* All balances for confirmed additional services, including (but not limited to) delivery fees outside our free zone, additional setup location fees, and late-night pick-up fees, must be paid in full no later than 30 days prior to your event date.
- Failure to submit full payment for confirmed additional services by the 30-day deadline will result in cancellation of those specific additional services.
7. Product Handling & Responsibility
* Inclement Weather Protection: Our rentals, including pedestals, pillars, arches, and aisle flowers, cannot be left outside in inclement weather, including rain. If adverse weather is predicted for an outdoor setup, we require you to provide a designated indoor alternate venue setup plan at the time of booking. We will relocate items to your "rain plan" location early if needed. We will coordinate with your Wedding Coordinator and/or Venue's point of contact to ensure a smooth transition.
* No Unauthorized Movement: As a reminder, no one is allowed to transport, take down, or move our products without prior written approval from ARCH and BLOOM.
* Damage Policy: Any damage incurred to our products beyond natural wear and tear will result in a charge to your card. This includes, but is not limited to, missing flowers/foliage, or damage to arch frames, cages, pedestals, urns, sandbags, and/or mechanics. The charge for damage will be 3 times the rental price of the damaged item.
* Documentation: For quality assurance and mutual protection, we take photos after initial setup and during tear-down. These photos serve as a record of the items' condition.
* Marketing Use: We reserve the right to use any pictures captured for future marketing or social media content.
* Credit Card Security: Your credit card information will be securely stored and deleted after all items have been assessed and cleared for future rentals.
- Outside Décor: Any décor not provided by ARCH and BLOOM is not guaranteed, even if integrated with our items. We reserve the right to make necessary alterations to maintain consistency, and ARCH and BLOOM will not be held responsible for issues arising from non-ARCH and BLOOM items.
8. Venue and Location Limitations
ARCH and BLOOM is bound by the rules and guidelines of your chosen venue and site management. Negotiating with venue officials for moderation of guidelines is the responsibility of The Customer. ARCH and BLOOM will offer technical recommendations only. Reimbursements will not be made for unused items due to venue limitations not communicated to ARCH and BLOOM.
9. Adverse Weather Clause & Rescheduling
* Safety First: ARCH and BLOOM prioritizes the safety of its staff, clients, and the integrity of its products.
* Weather Conditions: In the event that adverse weather conditions, including wind gusts over 12mph, are forecasted or present at the scheduled setup time or any time during the event, ARCH and BLOOM retains the right to delay or cancel the setup of its products if a suitable, safe indoor location cannot be agreed upon.
* Indoor Alternate Plan: Clients are required to provide an indoor alternate venue setup plan at the time of booking to accommodate weather-related changes and avoid cancellations.
* Notification: If ARCH and BLOOM determines that adverse weather may impact setup, we will make every effort to notify The Customer/Coordinator/Venue as soon as possible via the contact information provided.
- Rescheduling: We will discuss the best course of action, which may include rescheduling the setup for a mutually agreeable date and time, subject to product availability and the terms outlined in the original contract. Rescheduling is only allowed on dates/times not already blocked out by other events.
10. Cancellations & Refunds
* Cancellation Notice: We require a 90-day cancellation notice prior to your event date.
* Refunds for Cancellations (Less than 90 Days): For cancellations made with less than 90 days' notice, payments made for your rental are non-refundable.
* Emergencies (Within 90 Days): In the unforeseen event of major emergencies (e.g., war, fire, tragedy, pandemic, natural disaster) occurring within 90 days of your wedding/event, we will allow your payment to be moved to another available date free of charge. Refunds are not offered in these circumstances, and all such cancellations and date changes are solely at the discretion of ARCH and BLOOM.
* Deductions from Any Partial Refunds: In any instance where a partial refund may be considered or issued (e.g., if approved outside the 90-day window or in specific emergency cases), the following deductions will be made:
* Payment processing fees
* Time spent in communication, proposal preparation, and event planning
* Shipping fees and payments for ordered samples/materials
* Any customization costs (customization orders are unique and non-returnable to suppliers once placed)
* Holiday date fees (if applicable)
* Fees charged by our banking institution for refunds.
* ARCH and BLOOM Cancellation: If ARCH and BLOOM cancels this contract due to unforeseen circumstances on our end, a full refund will be issued, excluding any customization costs already incurred on your behalf.
- Dispute Resolution: Any controversy or claim arising out of or relating to this contract, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules [including the Optional Rules for Emergency Measures of Protection]. The arbitration hearing shall take place in Houston, Texas before a single arbitrator. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
11. General
* Quick Answers: For quick answers to common questions, please visit our FAQs.
* Contact Us: For any changes or queries, please do not hesitate to contact us. We are committed to ensuring your satisfaction and making your rental experience seamless and unforgettable.
* Thank you for choosing ARCH and BLOOM, and happy renting!
